A storm rolls in, a heat wave hits, something breaks, the timing isn't right, or someone just changes their mind. In hospitality ministry, we have to be adaptable, change can hit at anytime and normally without warning. Webster's defines adaptable as "able to change or be changed in order to fit or work better in some situation or for some purpose."

It would be easy to panic in many situations where something is not going according to plan; this is not something to let your guests see. Just remember when this happens to take a breath, and in some cases inform your guests that you need to discuss it with your team and you will get back to them with a solution. Meet with your team to discuss options and ideas.

No idea is not worth mentioning! Even though it may not be one that works, it might spark an idea with someone else that will work. When you go back to your guests, be happy. Present the solution(s) in a positive way. If you are positive and reassuring to your guests, it can really help them process the change.

So remember when a change comes about, to be adaptable and ready to roll with the punches. It may just be the next best idea your team has had!